Support with getting online

We have pulled together a range of free guides, online courses and volunteer support to help you get to grips with tools like email, Skype, Zoom and internet search tools to help you get connected, do online shopping and banking, and find important information.

Please get in touch if you have any feedback on these guides or would like to add something helpful to this page.

Easy guides to joining a Zoom call from Camden Disability Action

Camden Disability Action have produced these brilliant ‘easy’ guides on joining a Zoom call. Please click the links below to download the full guides. They are PDFs so can be printed and posted to people who prefer a hard copy.

  1. How to download Zoom on your desktop or laptop

  2. How to join a Zoom call from your laptop or desktop using an email link

  3. How to join a Zoom call from your laptop or desktop using an Meeting ID code and Password

Guides to getting online from T.E.D. Ageing Better in East Lindsay

Our friends over in East Lindsay have been working hard with their Delivery Partners to create some helpful guides to help you access online services from home. Please find the guides below from Lincs Digital.

If you are an organisation working with older people, please feel free to print and post these guides to those who may find them helpful!

Help with Emails

This guide will help you to access your emails. For this guide Lincs Digital have focused on the Mail App on an iPad, although other apps and devices are available, all emails work in a similar way. However you might need to make slight adjustments if you are using other systems.

Click here for the full guide.

Help with Skype

Skype is software that allows you to talk to family and friends. Millions of people use Skype to make free video, voice and group calls, send instant messages and share files with others on. You can use Skype on whatever works best for you – on your mobile, computer or tablet.

Click here for the full guide.

Using the internet on an iPad

This guide will help you to access the internet through an iPad to find information. The Internet is a very powerful worldwide tool, and an amazing source of information. It can also help you communicate with others.

Click here for the full guide.

Using Zoom

This next guide will help you to utilise Zoom. Zoom is a worldwide tool that allows to you video, type and talk to friends and family anywhere in the world.

Click here for the full guide.

Ageing Better in Camden guide to running teleconferencing groups

Teleconferencing has been an important and useful tool to engage with members who are not online. While one-to-one befriending calls are excellent, it’s also great for people to be able to get together in groups, especially when other members may still be getting together online, via Zoom or other platforms.

Here we have created a guide to getting started with teleconferencing groups, with input from our Outreach Manager, who has many years’ experience running such groups over the phone.

Read the report here.

AbilityNet

AbilityNet's volunteers provide free IT support to older people and people with disabilities of any age. Our volunteers can support remotely anywhere in the UK. The volunteers are all disclosure-checked and can help with all sorts of IT challenges, from installing your first PC to removing computer viruses and solving other technical issues.

Use one of these three methods to get support:

Learn My Way 

Learn My Way is a website of free online courses for beginners, helping you develop digital skills to make the most of the online world. accessing health services and advice, keeping in touch with friends and family and shopping and banking online.

Click here to go to Learn My Way

Tutorials with Lloyds Bank

Lloyds Bank have a series of free online tutorials including understanding the digital world, video calling, staying safe online, using email, and many more useful skills. You can find those classes by clicking here.